Terms & Conditions

All plaques and house signs are made to requirements specified and described by each individual customer. Every item is supplied to a written description of the text and number lay-out that will be agreed between Meadow Place Signs and the customer by e-mail or in our shopping basket before an order is accepted for processing. Colours shown on the website are indicative of colours offered. Any hand painting process carried out by our sign artists is painted to compliment the text & number layout of the sign.

All our prices are calculated in GBP according to base plaque and options chosen by customer plus postage and packaging depending on country the item is being shipped to. All prices are subject to change and the current prices shown on this web site will over rule any prices advertised anywhere else which are deemed to be out of date.

The house signs shown on our site are individually made to order at our sign studio and we aim to despatch finished signs within 28 days but we cannot guarantee a delivery date. – Our lead times can vary a lot depending on time of year or due to extra online orders. For example leading up to Christmas or around annual holidays. We do not make mock-up layout visuals for custom painted house signs as this is too time consuming for our artists and will only contact you if there is an issue regarding your choice of sign.  The finished house sign will be sent by recorded or special delivery and will always need a signature. An email will be sent after despatch to let you know the parcel is shipped. If no one is there to take delivery, a card will be left giving the nearest sorting office address where the parcel can be picked up. the parcel will be kept at the sorting office for 7 days before it is returned to us. We reserve the right to request any subsequent delivery cost if the order is returned to us due to a failed delivery. Once the package has been shipped the package is in transit with the postal service networks. In the unlikely event that the package has not arrived at its destination in the expected time, we will try to trace its whereabouts, and if it is lost we will replace the goods, provided ample time has been given for the postal networks to find the package – this can take up to 4 weeks for international shipping.

You are covered by UK distance selling legislation – If your order arrives damaged in transit, we will replace it free of charge or offer you a partial or full refund. Please contact us within seven working days of receipt of your order with details of the damage and email us an image of the damaged areas on the sign and keep ALL the original packaging.

The house signs are individually custom made for each customer. This means they are not covered for simple returns like other mail order goods.  We are not liable to accept returns for any other reason than damaged or faulty goods.

Returns are made at the customers expense, although we may waive this responsibility in certain circumstances. If on inspection of a returned house sign it is not deemed to be damaged, we reserve the right to charge you for the house sign as they are individually made to order and cannot be re-stocked or re-sold.

Any house sign supplied that does not meet the agreed specification will either be replaced free of charge or be subject to a full or partial refund of the purchase price. Please inform us by e-mail within 7 days of receipt stating clearly the reasons for rejection.

 It is not our policy to turn complaints into disputes.

 Due to the nature of hand painting, we do not offer refunds if the customer simply does not like the commissioned pictorial on the sign due personal taste, we will however endeavour to alter the pictorial if the customer returns the sign to us at their expense.

 All our house signs carry a standard UK 12 month guarantee.

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees) arising out of your use of this site or our products or products provided by a third party.

The information you provide us with will not be made available to any other third party.

These terms are subject to the laws of England and the jurisdiction of the English Courts.

None of the above terms and conditions affects your statutory consumer rights under UK law.